Delivery
All Items being shipped to the UK mainland are free for orders over £75 (t&c's apply)
Our team are committed to trying to offer you the fastest delivery possible which is why we offer a number of different delivery options. We offer a postage option for smaller items, a standard delivery (2-5 days) and a next working day service. You can also select the option of store pick up and pick up your order from our warehouse in Camberley, Surrey. 98% of orders placed before 2pm will be dispatched the same day. Please note that we use standard Royal Mail second class postal service, non tracked.
We can also have your parcel delivered on a Saturday for a small extra charge.
Our stock works on a rolling stock system. Once our stock levels reach a minimum level it is re-ordered which 98% of the time guarantees that we will have stock of every item. Unfortunately though, even though our minimum stock level is very high, if the team in Holland have an issue we can run out of certain items. If there is a problem with any of your order, our team will contact you very shortly after your order has been received.
All UK Mainland deliveries qualify for free delivery if over £75 (Excluding Scottish Highlands, Isles and N.I, IOM etc, under £75 and standard delivery (2-4 days)is £6.95 and next working day delivery is £8.95.
Returns
Please phone us on 020 8326 0142 for a returns number before sending any item back to us.
Ludeco Lighting fully adheres to the distance selling regulations. All items purchased can be returned to us within 30 days of delivery. Please note that we will only refund any items that are still in resalable condition. Faulty goods will be immediately replaced (depending on stock). All goods are returned at your own cost and risk, please make sure that all breakable items are well packaged. We would also recommend that you return any items using a fully traceable courier or postal service.